Refund and Returns Policy

Refund and Returns Policy

Softventor International Refund and Returns Policy

Effective Date:25.08.23

At Softventor, we are committed to providing high-quality software solutions and exceptional customer service. We understand that sometimes, situations may arise where you need to return or request a refund for our services. To ensure a smooth and transparent process, we have established the following Return and Refund Policy.

1. Eligibility for Returns and Refunds:

1.1. Software Licensing: You may be eligible for a return or refund if you have purchased a software license from Softventor and meet one of the following criteria:

– You have encountered a technical issue that our support team is unable to resolve.
– You have been billed incorrectly, or there has been a billing error.
– You have made a duplicate payment for the same service.

1.2. Custom Software Development: Custom software development projects are not eligible for returns or refunds once the project has commenced. Any cancellation or refund request for custom development services must be made before the project initiation, and the eligibility for a refund will be determined on a case-by-case basis.

2. How to Request a Return or Refund:

2.1. To initiate a return or refund request, please contact our Customer Support Team at [Customer Support Email] or [Customer Support Phone Number].

2.2. For software licensing issues, please provide detailed information about the problem you are facing, including any error messages, screenshots, or relevant documentation.

2.3. For billing errors or duplicate payments, please provide proof of the incorrect billing.

2.4. For custom software development projects, please contact your Softventor project manager or account representative to discuss your request.

3. Refund Process:

3.1. Once a return or refund request is received, Softventor will review the request within [X] business days.

3.2. If your request is approved, Softventor will process the refund using the original payment method within [X] business days. The time it takes for the refund to appear in your account may vary depending on your financial institution.

3.3. If your request is denied, Softventor will provide a detailed explanation for the decision.

4. Customer Responsibilities:

4.1. Customers are responsible for providing accurate and complete information when requesting a return or refund.

4.2. Customers must cooperate with Softventor’s support and technical teams to troubleshoot and resolve software-related issues before a refund is considered.

5. Changes to this Policy:

5.1. Softventor reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

6. Contact Us:

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

Softventor

Address: Sofventor, North Chaybithy, joydebpur, Gazipur.

Email: softwareventor@gmail.com

Phone: 01914145550

By purchasing and using our software services, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

This policy was last updated on 25/09/2023

Nurul Islam

Managing director of Softventor